This website and all associated images and artwork are owned and operated by Alex Bailey (of Alex Bailey Art). Alex Bailey Art operates according to the following conditions:
If you purchase something from my shop, you will be prompted to select if you'd like to be added to my newsletter. I'll be using newsletters to notify you of shop updates, exclusive discounts, and other important news regarding my business. No spam! I promise it will be worth signing up for. But if you want to unsubscribe from my newsletter, no problem! You can unsubscribe at any point by clicking the unsubscribe button on one of my emails.
Currently I offer shipping within the USA and Canada only. All orders ship via standard shipping, with shipping prices that vary by location. If your order is being shipped to Canada, you may be subject to a duty or import tax on your shipment; you will be responsible for covering the cost of this tax.
Please allow for up to 7-days for your order to be processed for shipping. However, please understand that as a one-woman business it's just me packing orders and this can sometimes lead to delays. I will be sure to keep you updated on the status of your order via email, but feel free to reach out if you have any questions or concerns.
Standard shipping times vary by location, but will generally range from 3 to 7 days.
If your order is lost (and untraceable) in the mail, I will replace or refund the item, subject to availability. However, if an item is shown as "Delivered" by the USPS (or other shipping company), I will not replace that item or provide a refund as the "Delivered" status serves as guaranteed confirmation and receipt. The address that you choose for delivery MUST be an address that you can confirm delivery. Please be aware of the protocol that your local postal carrier uses to deliver packages. If you cannot control items that are left on/at a door step, that is not my responsibility.
Returns and Exchanges:
At this time I am not offering returns or refunds unless an item was lost (and untraceable) in the mail or damaged in transit. If your order was damaged in transit, please send me an email at firstname.lastname@example.org with some photos and a description of what happened. Based on this email, a replacement or refund may be provided.
Exchanges are only offered if the wrong item was shipped to you. If this is the case, you will be provided with a return label to ship back the incorrect item(s).
Return or exchange eligibility will be determined within 7 days of receipt of a detailed email from you describing your concerns regarding your order. If accepted (based on the terms described above) you will receive your refund, replacement order tracking number, or return shipping label within that 7 day period. Shipping times for replacement orders will generally range from 3 to 7 days. If there are any delays in return or exchange processing times or shipments, I will be sure to reach out and let you know.